We at Osborne Hotel are strongly committed to respecting and protecting our customers’ privacy. In order to provide you with relevant information, respond to requests, for you to purchase goods from our website and for us to increase the benefits you receive from this website, personal data from yourselves is collected by us. Our company shall always use its best endeavours to ascertain that any such personal data is used, transferred or disclosed only in the manner stated hereunder. By using our website services and providing us with your personal details, you consent to Osborne Hotel processing your personal details in accordance with the Data Protection Act (Cap 440 of the Laws of Malta) and other relevant legislation. Osborne Hotel will only disclose your personal details if and when it is required to do so under any applicable law, or to reputable third party companies that may wish to provide you with promotional information.
You have the right to access data which Osborne Hotel holds about you, and, where applicable, the right to ask for a rectification or erasure of such data. Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver’s licence or passport.
The Notice applies to all Osborne Hotel websites that display or link to this Privacy notice. You should note also that Osborne Hotel maintains the same privacy practices with respect to data that is collected off-line, and that this notice can be relied upon with respect to those methods of data collection and use.
Communicating with you
Each time you use our service, we will send you an email verifying your order/booking and confirming that service required has been booked.
Collection and use of personally identifiable information
The website may collect certain information from your visit, including the date and time of your access, the pages you have accessed, the name of the Internet Service Provider (ISP) and Internet Protocol (IP) address by which you are accessing the internet, and the Internet address from which you linked to our site, if applicable. We use this information to better understand how our website is being used so that we can improve its quality and make it more beneficial to our users.
We are the sole owners of the information collected on this website. We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:
1. We do not share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our website or we may tell our business partners the number of customers in certain demographic groups who purchased certain products. This does not involve disclosing any personal information which can identify any individual customer in any way.
2. We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (a) comply with the law or with legal process; (b) protect against abuse, misuse or unauthorized used of our website; or (c) prevent fraud; (d) protect our rights and property, that of our employees and of our customers; (e) protect the personal safety or property of our customers or the public.
3. We may employ other individuals and/or companies to provide services for us including but not limited to services required for the delivery of orders or processing of credit card payments. These individuals and/or companies have access to the personal information needed to perform their functions and not for any other purpose other than the fulfillment of their duties.
4. We may also disclose any information to our business partners, for marketing and other purposes we believe may be beneficial to you. Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorized access, destruction, use, modification or disclosure.
Please note that full payment of the booked stay is due on arrival.
Should you have any queries regarding our privacy issues, please email us on firstname.lastname@example.org. Osborne Hotel may modify or update this privacy statement from time to time at any time without prior notice. You are encouraged to check this policy regularly so as to be continually aware of how your personal data is being protected. Your continued use of this website constitutes your consent to the contents of this privacy notice, as modified from time to time.